At Randomauthor.com, a service by DigiAsylum, we are committed to our clients’ satisfaction. This policy outlines our terms regarding refunds and cancellations for all services and products purchased through our website.
1. Services and Products Covered This policy applies to all services and products purchased directly through Randomauthor.com, including but not limited to: content writing, ghostwriting, editing, manuscript consultation, premium author plans, and digital products such as e-books and guides.
2. Eligibility for Refunds Due to the nature of our digital services and products, refunds are granted only under the following specific conditions:
- Project Cancellation: If a service project (e.g., writing, editing) is canceled in writing before any work has commenced by our team, a full refund may be issued, minus any non-refundable payment processing fees.
- Non-delivery of Service: If Randomauthor.com fails to deliver the agreed-upon service within the specified timeframe without a valid reason or communication, a refund may be considered on a case-by-case basis.
3. Non-Refundable Items To protect the labor and resources invested, the following are strictly non-refundable:
- Payments for completed project milestones or author-approved phases of work.
- Customized or delivered writing and editing services.
- Digital products (e.g., e-books, guides, templates) once they have been downloaded or accessed.
- Subscription fees (e.g., premium author plans) for the period in which the service has already been rendered. Cancellations will apply to the next billing cycle.
4. Refund Request Process To request a refund, please email us at connect@digiasylum.com with your invoice number, project details, and a clear reason for the request. Upon approval, refunds will be processed and credited to the original payment method within 7–14 business days.
5. Dispute Resolution We are committed to resolving any issues fairly and professionally. We strongly encourage our clients to contact us directly to find a solution before initiating a chargeback or dispute with their payment provider.
This policy will be updated with specific terms before any paid services are launched. For any questions, please contact us at support@randomauthor.com and digitalmeshu@gmail.com.